Vol. 2, Issue 4 (2016)
Total quality management
Author(s): Virender Kumar, Jasbir Singh, Davinder Kumar, Mamta Antil
Abstract: The past decade has seen many firms focusing on total quality management (TQM) as a means of improving profits, market share, and competitiveness. In this paper, an attempt is made to review the status of literature on TQM .After a short overview of theoretical literature of total quality management, here we discussed about Total Quality Management, steps in implementing TQM, principle involved in these systems and the importance of implementing these modern systems in Pharmaceutical industry.